Apply these tips to ensure your equipment reaches us safely

07.09.2022

Return your equipment to us safely

After collection, parcels can be handled over 20 times before arriving at their destination as well as going through at least 2 sortation hubs. It’s therefore crucial to ensure that your equipment has been packaged and labelled correctly so that it is not damaged in transit and to ensure your equipment reaches us safely.

We frequently receive items which have not been suitably cleaned or packaged for return to us. See below examples:

Following the tips below will help ensure your equipment reaches us safely for servicing / repair safely:

• Please ensure all items are securely packed within robust packaging.
• Any gaps within the package should be filled with bubble wrap to prevent movement when shipped.
• Use a box that’s big enough to safely fit what you’re sending.
• Please write the sender and consignee address on the box. If the carrier misplaces the parcel this will help in locating it. Also ensure to enclose a brief description of what is required and serial number of component.
• If you are expecting heavy equipment, for example, a Vita-flex somebody must be on-site to assist the driver with lifting the equipment otherwise collection / delivery will be refused.

Prior to shipping you will also need to:

• Remove batteries before shipping any scanners
• Remove any personal items from packaging
• Provide IMV Customer Care with parcel details, including;
• weights
• number of boxes
• dimensions

Only ship items require repair/service

• Provide IMV Customer Care with collection details, including;
• weights
• number of boxes
• dimensions
• full address with postcode
• pick up area if applicable
• email address and contact number
• Please ensure equipment has been cleaned before shipping to;
• ensure disease control
• ensure a quick turnaround of service parts
• avoid any cleaning charges for excessively dirty equipment